Application Management Services

The main objective of our AMS service is to support the development and continuity of the business from the point of view of the corporate information system.

Our AMS services offer support to the development of SAP functionalities for the resolution of application problems and, for this reason, we distinguish evolutionary and maintenance interventions.

Among the main benefits of our AMS services we can mention the following:

Use of external resources
to optimize investments in
internal expertise;

Collaboration with staff using the process expertise gained for the benefit of the organization;

Quick responses to requests from the business (times defined by the support procedure) with a procedure not subject to prior scheduling;

Highly qualified resource team (Product, Industry, Process skills);

Standardized procedure for opening, managing and monitoring individual service requests (widely rooted operational processes);

Ability to calibrate the service to complement in-house competencies;

Service provided by a
top-tier SAP Partner
repeatedly subject to certification of
its skills by SAP

Certification of consultants
on SAP Products and
Product Support Management

Certification of the Support Management Structure and Processes (PCoE - Partner Center of Expertise)

The service is multilingual and scalable with extended service hours, up to H24 and 7x7 coverage in the systems area.

Our strength is to identify a focal point for each client by assigning a service manager who will follow up on special needs and monitoring activities.

We accompany the client in civil-tax adjustments by sending information and organize targeted training sessions upon request.

Using the SAP Solution Manager platform, certified by SAP, ICM.S is able to proactively monitor client systems through Early Watch Alerts, identifying critical situations and providing solutions to improve their stability and performance.

Our AMS services offer support to the development of SAP functionalities for the resolution of application problems and, for this reason, we distinguish evolutionary and maintenance interventions.

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